Florist Upminster proudly serves the local community, delivering stunning floral arrangements to households and businesses in and around Upminster. As a trusted local florist, we stand by the quality and freshness of our flowers. Our Returns, Refunds & Complaints policy is in place to give you complete peace of mind when choosing us for your floral needs.
We are committed to ensuring your flowers arrive in perfect condition. On rare occasions, items may become damaged during transit. If your flowers or gifts arrive damaged, please notify us as soon as possible after delivery, ideally on the same day. The faster you get in touch, the quicker we can resolve the issue. We may ask for photos to help us assess the extent of the damage and provide the best solution for you.
Our fresh flowers guarantee means that all bouquets are delivered at their freshest, so you can expect them to last for a minimum of 5 days with proper care. We carefully source and inspect each stem before arranging your order. If your flowers do not stay fresh for at least 5 days, please contact us within this period so that we can address the issue directly.
Your satisfaction is our priority. If your flowers arrive damaged or fail to meet our freshness guarantee within 5 days of delivery, we offer the following options:
To be eligible for a refund or replacement, please keep the flowers in their original packaging (where possible) and get in touch with us within 5 days of receiving your order.
We do our utmost to provide excellent service every time. If you are unhappy for any reason, please let us know immediately so that we have the chance to put things right. Your feedback is important and helps us continually improve our service. When raising a complaint, please provide your order details and a description of the issue. We aim to acknowledge all complaints within 24 hours and resolve them as quickly as possible, usually within 3 working days.
As a trusted local Upminster florist, we value your trust and are committed to exceeding your expectations. Whether you need flowers delivered to your home, workplace, or a special event, you can count on our fresh flowers guarantee and reliable customer care.
Thank you for choosing Florist Upminster. We are honoured to serve the local community and are always here to help you with any questions, returns, or feedback.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
