Welcome to Florist Upminster. These Terms & Conditions set out the basis on which you may place online orders with us for flower delivery services in Upminster and the surrounding areas. Please read them carefully before placing an order, as they contain important information about your rights and obligations. By ordering from Florist Upminster, you agree to be bound by these Terms & Conditions in their entirety.
These Terms & Conditions apply to all customers purchasing through our website for delivery in Upminster and the surrounding areas. They are designed to provide a transparent, fair, and secure shopping experience tailored for online flower delivery in Upminster. Any references to 'we', 'us', 'our', or 'Florist Upminster' mean the business operating the online floristry service based in Upminster. References to 'you' or 'your' relate to any individual placing an order or interacting with our service.
When you place an order with Florist Upminster for online flower delivery in Upminster, the following steps apply:
Florist Upminster accepts payment via major credit and debit cards as detailed on our checkout page. All payments must be made in full at the time of placing your order. We use secure payment gateways to process online transactions, ensuring customer financial details are encrypted and protected at all times.
By submitting payment information, you authorise us to charge the applicable total for your selected flowers and any delivery fees to your chosen payment method. In the event of a payment processing error or decline, the order will not be accepted or delivered until the payment issue is resolved.
All prices displayed on our website include applicable VAT unless stated otherwise. Delivery charges (where applicable) will be clearly displayed prior to order confirmation and added to your total at checkout.
We offer flower delivery throughout Upminster and the surrounding areas as indicated on our website. While we strive to deliver on your chosen delivery date, especially for time-sensitive occasions, circumstances such as high demand, traffic, or adverse weather may sometimes affect delivery schedules.
We require accurate delivery information to ensure timely delivery. Any incomplete or incorrect delivery details may result in delays, redelivery fees, or non-delivery. Where delivery to the recipient is not possible (e.g., no response at the address), we may attempt to leave the flowers in a secure location, with a neighbour, or provide instructions for collection, at our sole discretion.
If a delivery is delayed or fails due to circumstances beyond our control, we will inform you of the situation and endeavour to resolve it promptly. We are not responsible for any consequential losses due to delivery delays or failures that are outside our reasonable control.
Order Cancellations: You have the right to cancel your flower order, but this must be done as soon as possible after placing your order. Due to the perishable nature of flowers, orders may only be cancelled prior to dispatch or preparation. Once your order is being prepared for delivery, cancellation may not be possible.
If you wish to cancel, please contact us immediately quoting your order details. Where cancellation is successful, any payment made will be refunded to the original payment method within 7 working days. For orders already prepared or dispatched, no refund can be given unless the flowers are proven to be faulty or not as described.
Changes to Orders: Amendments (such as changes to delivery address or order contents) are subject to our approval and only possible prior to preparation. We will do our best to accommodate your request, but cannot guarantee changes after the order process has started.
Non-Delivery or Quality Issues: If your order is not delivered as scheduled, or if the flowers are defective or do not match the description, please contact us promptly. Where the issue is substantiated, we will offer a replacement, alternative arrangement, or a full/partial refund according to the circumstances. Photographic evidence may be required for quality complaints.
We source only the freshest flowers for delivery in Upminster. However, occasionally substitutions may be necessary due to seasonal or local availability. When substitutions are made, the replacement flowers or foliage will be of equal or greater value and as close as possible to your original selection. In cases of significant design changes, we will endeavour to inform you before dispatch.
Florist Upminster shall not be liable for:
Our liability in respect of any order, regardless of form, shall not exceed the total price paid for the related product or service. Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to limit liability.
By placing an order, you agree to provide accurate, current, and complete information at every stage. You also confirm you are at least 18 years of age or, where required by law, have parent or guardian consent to purchase. You are responsible for ensuring the recipient is available to receive the delivery, as per the date and location provided.
All content on our website, including images, product descriptions, graphics, and logos, is the intellectual property of Florist Upminster. These materials may not be copied, reproduced, or used for commercial purposes without our express prior consent.
We take the protection of your personal data seriously. Your information will be processed in accordance with applicable UK data protection laws and our Privacy Policy. We use your details only to process your flower delivery order and related customer service. Your data will never be shared with third parties for marketing purposes without your consent.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our online flower delivery service in Upminster shall be subject to the exclusive jurisdiction of the English courts.
Florist Upminster reserves the right to amend these Terms & Conditions from time to time. Any changes will be posted on our website and will take effect upon posting. It is your responsibility to review the latest terms before placing an order.
If any part of these Terms & Conditions is deemed invalid or unenforceable, the remaining sections shall remain in effect and enforceable.
These Terms & Conditions constitute the entire agreement between you and Florist Upminster regarding your use of our online flower delivery services in Upminster and override any prior representations or agreements, whether written or oral.
If you have any questions or concerns about these Terms & Conditions, your order, delivery, or any aspect of our online flower delivery service in Upminster, please refer to our website's contact section to reach our customer care team. We are committed to providing prompt and reliable assistance to all customers in Upminster and the surrounding areas.
These Terms & Conditions apply to all customers in Upminster and its neighbouring locations who use Florist Upminster's online services for flower delivery.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
